Shipping Information

At Qelara, we're thrilled to offer our valued customers FREE shipping on every order, ensuring your experience with us is both cost-effective and convenient.

Order Processing Times:

After placing your order, allow 1-3 business days for us to process and dispatch it. An order is officially on its way once it's in the hands of our shipping carrier. Please note, during peak seasons and holidays, processing times may extend to up to 7 business days.

Estimated Shipping Times:

The delivery timeframe for your order primarily depends on your location. Below are the estimated shipping times based on country:

  • 🇺🇸 United States: 7-12 Days
  • 🇨🇦 Canada: 7-12 Days
  • 🇦🇺 Australia: 7-10 Days
  • 🇬🇧 United Kingdom: 7-10 Days
  • 🇪🇺 Rest of Europe: 7-11 Days

Remember, during busy periods and holidays, shipping carriers might face delays that are beyond our control, including potential customs hold-ups for international deliveries, which could extend the delivery times listed.

Order Changes and Accurate Shipping Details:

Ensuring your shipping details are accurate at checkout is crucial. Incorrect or incomplete information may lead to order delays or cancellations. Should we detect any issues with your address, our support team will reach out via email within 3 business days of order placement for confirmation. If we don't hear back within this period, we may have to cancel your order.

For any necessary changes to your shipping details, contact us at within 24 hours of your order. While we'll do our utmost to accommodate these adjustments, changes post the 24-hour window cannot be guaranteed.

Delayed Delivery:

We strive for the swift delivery of your Qelara orders. However, sometimes delays occur due to factors outside our control, such as courier disruptions or severe weather. Rest assured, we work closely with our shipping partners to minimize delays and keep you informed throughout the process.

Lost or Stolen Packages:

Experiencing lost or stolen packages is undoubtedly frustrating. Qelara is not responsible for these incidents once the package is with the courier. If you encounter such an issue, please contact us at We suggest also filing a claim directly with the courier. While lost or stolen packages are not covered by our refund policy, we'll assist you in every way possible, including exploring replacement options based on the situation.

Shipping Policy Changes:

Qelara reserves the right to modify this Shipping Policy as needed. It's your responsibility to review the latest policy version before making a purchase. By continuing to shop with Qelara, you agree to accept any changes made to this policy.

For any queries or further information regarding our shipping practices, please feel free to reach out to us.