Returns & Refund Policy

At Qelara, our mission is to deliver products that significantly enhance your well-being and daily life. We stand behind the excellence of our offerings and recommend using them for at least 14 days to fully experience their benefits. If, after this trial period and within 60 days of your purchase, you are not satisfied, please reach out to us at for assistance.

Cancellation Policy

We permit order modifications or cancellations within 24 hours of purchase. Beyond this timeframe, we might not be able to accommodate your request as the order may have already been processed. For cancellations made within the 24-hour window, expect a refund within 7 business days.

60-Day Money Back Guarantee

We have confidence in our products and suggest a 14-day trial to realize their full benefits. If you find yourself not content and decide to return the product within the 60-day guarantee period, you are welcome to do so. Please note that shipping fees are non-refundable.

To initiate a return process, please contact our support team through the form on our Contact Us page or by directly emailing Include your Order Number or the Name and Email Address used for the order to facilitate a swift return process.

Damaged Items

Our products are meticulously packaged to prevent damage during shipping. An item is considered damaged if it arrives defective or physically broken. Damage to packaging, such as dented boxes that do not affect the product's condition, does not qualify as damage.

If your item arrives damaged, please notify us within 72 hours of receipt by emailing with clear evidence of the damage. We will evaluate the situation and, if applicable, provide a replacement at no additional cost. We do not offer refunds or replacements for items damaged through normal wear and tear, misuse, or accidental damage.

Shipping and Delivery

We strive for prompt delivery but cannot be held responsible for shipping or delivery delays beyond our control, including those caused by couriers, customs, or unforeseen shipping challenges. For delivery issues, please contact the courier directly. Qelara is not liable for lost, stolen, or delayed packages.

This Return & Refund Policy may be updated at any time. It is the customer's responsibility to review the latest version before making a purchase. By buying and using Qelara products, you agree to the terms outlined in this policy.